A Shield Basic subscription/licence is for one device only. If you attempt to login to your Shield Basic account from a different device, you will receive this error message. If you wish to transfer your licence to another device, go to the subscription page on this website and login as a member. Once logged in, you will see an “Update Device” button. Click it and use your new device to access Shield Basic. This will complete the licence transfer.
Important: If you’re using a mobile device to access the “Update Device” button, you may have to tilt your phone horizontally to see the button.
If you wish to have two or more accounts to access the application on multiple devices, you will be required to create a separate account for each device. Each account will require a valid email address.